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Why It's Time to Rethink SLAs

Global Ground Ops
No Blind Spots

Global Ground Ops
No Blind Spots

Boost operational performance with seamless SLA tracking in a connected tool designed for the whole aviation ecosystem.

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Chart showing delay in min per 100 legs

Why Cosmos

You pay for service levels.
Do you know if you get them?

Most airlines can’t answer this for every station, every day. Here is how Cosmos changes it.

TODAY

WITH COSMOS

SLAs live in PDFs and nobody checks them.

Every flight is checked against the contract.

Data sits in ten systems and fifty inboxes.

One place for delays, bags, audits and contracts.

The monthly report arrives when it no longer matters.

Performance is visible the same day.

Penalties are hard to prove, so they go unclaimed.

Each breach is linked to the responsible provider.

Disruptions turn into a blame game.

Everyone sees the same facts and can fix the cause together.

Today

SLAs live in PDFs and nobody checks them.

With Cosmos

Every flight is checked against the contract.

Today

Data sits in ten systems and fifty inboxes.

With Cosmos

One place for delays, bags, audits and contracts.

Today

The monthly report arrives when it no longer matters.

With Cosmos

Performance is visible the same day.

Today

Penalties are hard to prove, so they go unclaimed.

With Cosmos

Each breach is linked to the responsible provider.

Today

Delays turn into blame between partners.

With Cosmos

Both sides see the same facts and fix the cause.

How it works

Cosmos turns contracts into live performance data.

Everything is matched against your Contracts & SLAs, and everyone sees the same results.

Step 1

Connect

Plug Cosmos into your stations and existing systems. No new hardware, live in weeks.

Two stacked interface cards. Behind: a service level agreement for Baggage Delivery with Acme Ground Services, marked Active, stating the first bag must arrive within 8 minutes and the last within 14 minutes after arrival. In front: a "Connected sources" panel listing flight and delay data, mishandled bags and quality checks as live, plus 24 active contracts and SLAs.

Step 2

Measure

Every flight, bag and service level tracked automatically, across every site.

Two stacked interface cards. Behind: a flight record for LH 1935 from BER to MUC on stand 39B with 47 minutes total delay, listing three services against their SLA: first bag delivered in 15 minutes against an 8-minute target, marked Breach; turnaround 42 minutes against 35, marked Breach; catering loaded on time, marked Met. In front: an "SLA breach recorded" panel naming Acme Ground Services as responsible and linking the breach to the Baggage Delivery contract, recorded automatically at 14:20.

Step 3

Improve

Decide claim or waive on shared facts, and fix the cause before it repeats.

Step 1

Connect

Plug Cosmos into your stations and existing systems. No new hardware, live in weeks.

Two stacked interface cards. Behind: a service level agreement for Baggage Delivery with Acme Ground Services, marked Active, stating the first bag must arrive within 8 minutes and the last within 14 minutes after arrival. In front: a "Connected sources" panel listing flight and delay data, mishandled bags and quality checks as live, plus 24 active contracts and SLAs.

Step 2

Measure

Every flight, bag and service level tracked automatically, across every site.

Two stacked interface cards. Behind: a flight record for LH 1935 from BER to MUC on stand 39B with 47 minutes total delay, listing three services against their SLA: first bag delivered in 15 minutes against an 8-minute target, marked Breach; turnaround 42 minutes against 35, marked Breach; catering loaded on time, marked Met. In front: an "SLA breach recorded" panel naming Acme Ground Services as responsible and linking the breach to the Baggage Delivery contract, recorded automatically at 14:20.

Step 3

Improve

Decide claim or waive on shared facts, and fix the cause before it repeats.

How it works

Cosmos turns contracts into live performance data.

Everything is matched against your Contracts & SLAs, and everyone sees the same results.

Step 1

Connect

Plug Cosmos into your stations and existing systems. No new hardware, live in weeks.

Two stacked interface cards. Behind: a service level agreement for Baggage Delivery with Acme Ground Services, marked Active, stating the first bag must arrive within 8 minutes and the last within 14 minutes after arrival. In front: a "Connected sources" panel listing flight and delay data, mishandled bags and quality checks as live, plus 24 active contracts and SLAs.

Step 2

Measure

Every flight, bag and service level tracked automatically, across every site.

Two stacked interface cards. Behind: a flight record for LH 1935 from BER to MUC on stand 39B with 47 minutes total delay, listing three services against their SLA: first bag delivered in 15 minutes against an 8-minute target, marked Breach; turnaround 42 minutes against 35, marked Breach; catering loaded on time, marked Met. In front: an "SLA breach recorded" panel naming Acme Ground Services as responsible and linking the breach to the Baggage Delivery contract, recorded automatically at 14:20.

Step 3

Improve

Decide claim or waive on shared facts, and fix the cause before it repeats.

Unlock seamless collaboration

Imagine every station performing like your best.

When performance is visible, good work gets noticed, issues turn into improvements, and providers become partners.

  • FRA · MUC · JFK · LHR · DXB · SIN · GRU · ORD · HND · CDG · BER · ZRH · VIE · PTY · DEL · FRA · MUC · JFK · LHR · DXB · SIN · GRU · ORD · HND · CDG · BER · ZRH · VIE · PTY · DEL

A dashboard displaying service level agreements (SLAs) with various active and expired contract statuses for JFK including providers and handlers, showcasing a focus on aviation performance and analytics insights.

SLA Tracking

Manage and track all Service Level Agreements

Track SLAs effortlessly by automatically linking service level breaches to the responsible providers. Stay on top of performance and ensure SLA compliance with real-time monitoring.

A dashboard displaying service level agreements (SLAs) with various active and expired contract statuses for JFK including providers and handlers, showcasing a focus on aviation performance and analytics insights.

SLA Tracking

Manage and track all Service Level Agreements

Track SLAs effortlessly by automatically linking service level breaches to the responsible providers. Stay on top of performance and ensure SLA compliance with real-time monitoring.

A digital interface showing a recommendation to "Increase staff from March on," with a yellow analytics icon indicating increased flight volumes, aligning with aviation performance insights.

Reporting

Gain clarity with comprehensive reporting

Compare stations and providers at a glance. Performance reports are ready the same day, not at the end of the month, so you act while it still matters.

A digital interface showing a recommendation to "Increase staff from March on," with a yellow analytics icon indicating increased flight volumes, aligning with aviation performance insights.

Reporting

Gain clarity with comprehensive reporting

Compare stations and providers at a glance. Performance reports are ready the same day, not at the end of the month, so you act while it still matters.

An airline service performance analytics panel displays a message regarding a five-minute flight delay from FRA to BER, featuring comments from Ground Services in a streamlined, innovative design.

Collaboration

From blame-game to strong partnership

Facilitate open communication between airlines and service providers with real-time collaboration tools. Strengthen relationships and drive better outcomes by working together on shared goals.

An airline service performance analytics panel displays a message regarding a five-minute flight delay from FRA to BER, featuring comments from Ground Services in a streamlined, innovative design.

Collaboration

From blame-game to strong partnership

Facilitate open communication between airlines and service providers with real-time collaboration tools. Strengthen relationships and drive better outcomes by working together on shared goals.

All Features

Security & Privacy

Peace of mind-as-a-service

Cosmos is built on industry-leading security practices, ensuring your data and privacy is protected at every level.

Enterprise security

Your data is protected with enterprise-grade measures, aligned with ISO27001 standards. Regular external audits ensure compliance and reinforce our commitment to security.

Identity management

Stay vigilant. Cosmos provides secure login options like SSO and Directory Sync, delivering a seamless and customizable sign-on experience based on your security standards & policies.

Privacy

Your privacy matters. Cosmos ensures GDPR compliance and adheres to European and German standards. DPAs give you full control over your data at all times.

Trust Center

Testimonials

Trusted by industry leaders

“Cosmos introduces entirely new possibilities for managing our service partners by leveraging modern technology to effectively monitor performance.”
“Cosmos introduces entirely new possibilities for managing our service partners by leveraging modern technology to effectively monitor performance.”
“Cosmos introduces entirely new possibilities for managing our service partners by leveraging modern technology to effectively monitor performance.”

Mareen Fox Rogers

Head of LHG Ops Performance Management

Our customers

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Make every station perform like your best.

Get started

Features

Make every station perform like your best.

Get started

Features

Make every station perform like your best.

Get started

Features