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Service excellence
for aviation

Boost customer satisfaction with seamless SLA tracking in a connected tool designed for the whole aviation ecosystem.

  • 80+

    Service Providers

  • 80+

    Service Providers

Unlock seamless collaboration

A more effective way to manage Service Levels

Service Providers become reliable Partners.

A dashboard displaying service level agreements (SLAs) with various active and expired contract statuses for JFK including providers and handlers, showcasing a focus on aviation performance and analytics insights.

SLA Tracking

Manage and track Service Level Agreements

Track SLAs effortlessly by automatically linking service level breaches to the responsible providers. Stay on top of performance and ensure SLA compliance with real-time monitoring.

A dashboard displaying service level agreements (SLAs) with various active and expired contract statuses for JFK including providers and handlers, showcasing a focus on aviation performance and analytics insights.

SLA Tracking

Manage and track Service Level Agreements

Track SLAs effortlessly by automatically linking service level breaches to the responsible providers. Stay on top of performance and ensure SLA compliance with real-time monitoring.

A dashboard displaying service level agreements (SLAs) with various active and expired contract statuses for JFK including providers and handlers, showcasing a focus on aviation performance and analytics insights.

SLA Tracking

Manage and track Service Level Agreements

Track SLAs effortlessly by automatically linking service level breaches to the responsible providers. Stay on top of performance and ensure SLA compliance with real-time monitoring.

A digital interface showing a recommendation to "Increase staff from March on," with a yellow analytics icon indicating increased flight volumes, aligning with aviation performance insights.

Data Analytics

AI-driven insights for smarter operations

Leverage AI-driven insights and recommendations to identify trends and improve operational performance. Become proactive with data-driven solutions tailored to your specific needs.

A digital interface showing a recommendation to "Increase staff from March on," with a yellow analytics icon indicating increased flight volumes, aligning with aviation performance insights.

Data Analytics

AI-driven insights for smarter operations

Leverage AI-driven insights and recommendations to identify trends and improve operational performance. Become proactive with data-driven solutions tailored to your specific needs.

A digital interface showing a recommendation to "Increase staff from March on," with a yellow analytics icon indicating increased flight volumes, aligning with aviation performance insights.

Data Analytics

AI-driven insights for smarter operations

Leverage AI-driven insights and recommendations to identify trends and improve operational performance. Become proactive with data-driven solutions tailored to your specific needs.

An airline service performance analytics panel displays a message regarding a five-minute flight delay from FRA to BER, featuring comments from Ground Services in a streamlined, innovative design.

Collaboration

From blame-game to strong partnership

Facilitate open communication between airlines and service providers with real-time collaboration tools. Strengthen relationships and drive better outcomes by working together on shared goals.

An airline service performance analytics panel displays a message regarding a five-minute flight delay from FRA to BER, featuring comments from Ground Services in a streamlined, innovative design.

Collaboration

From blame-game to strong partnership

Facilitate open communication between airlines and service providers with real-time collaboration tools. Strengthen relationships and drive better outcomes by working together on shared goals.

An airline service performance analytics panel displays a message regarding a five-minute flight delay from FRA to BER, featuring comments from Ground Services in a streamlined, innovative design.

Collaboration

From blame-game to strong partnership

Facilitate open communication between airlines and service providers with real-time collaboration tools. Strengthen relationships and drive better outcomes by working together on shared goals.

Security & Privacy

Peace of mind-as-a-service

Cosmos is built on industry-leading security practices, ensuring your data and privacy is protected at every level.

Enterprise security

Your data is protected with enterprise-grade measures, aligned with ISO27001 standards. Regular external audits ensure compliance and reinforce our commitment to security.

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Identity control

Stay vigilant. Cosmos provides secure login options like SSO and Directory Sync, delivering a seamless and customizable sign-on experience based on your security standards & policies.

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Privacy

Your privacy matters. Cosmos ensures GDPR compliance and adheres to European and German standards. DPAs give you full control over your data at all times.

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Testimonials

Trusted by industry leaders

“Cosmos introduces entirely new possibilities for managing our service partners by leveraging modern technology to effectively monitor performance.”

Mareen Fox Rogers

Head of LHG Ops Performance Management

Next-level service collaboration.

Next-level service collaboration.

Next-level service collaboration.