Track and enforce SLAs with automated insights

Track and enforce SLAs with automated insights

Track and enforce SLAs with automated insights

Bar chart titled "SLA Performance" with yellow bars representing data analytics and performance insights, highlighting target achievement for airline service solutions.

Performance Targets

Benchmark performance against contracts

Track how service providers perform against agreed SLAs by comparing actual performance with defined targets. This feature helps you monitor trends, identify issues, and ensure compliance, while linking directly to reporting for detailed analysis.

Bar chart titled "SLA Performance" with yellow bars representing data analytics and performance insights, highlighting target achievement for airline service solutions.

Performance Targets

Benchmark performance against contracts

Track how service providers perform against agreed SLAs by comparing actual performance with defined targets. This feature helps you monitor trends, identify issues, and ensure compliance, while linking directly to reporting for detailed analysis.

Bar chart titled "SLA Performance" with yellow bars representing data analytics and performance insights, highlighting target achievement for airline service solutions.

Performance Targets

Benchmark performance against contracts

Track how service providers perform against agreed SLAs by comparing actual performance with defined targets. This feature helps you monitor trends, identify issues, and ensure compliance, while linking directly to reporting for detailed analysis.

The image displays a user interface showing a cursor clicking on a yellow box labeled "32" next to a service provider label and SLA number "2938," highlighting a loading, unloading, or bulky/special service, reflecting aviation performance analytics on Cosmos.

Provider Responsibility

Auto-assigned responsibility

Cosmos automatically links incidents to the responsible service provider, ensuring accountability. With clear ownership assigned, teams can collaborate effectively to resolve issues and improve performance. Linked to both delay and baggage modules for seamless incident management. Less finger-pointing – more time to improve together!

The image displays a user interface showing a cursor clicking on a yellow box labeled "32" next to a service provider label and SLA number "2938," highlighting a loading, unloading, or bulky/special service, reflecting aviation performance analytics on Cosmos.

Provider Responsibility

Auto-assigned responsibility

Cosmos automatically links incidents to the responsible service provider, ensuring accountability. With clear ownership assigned, teams can collaborate effectively to resolve issues and improve performance. Linked to both delay and baggage modules for seamless incident management. Less finger-pointing – more time to improve together!

The image displays a user interface showing a cursor clicking on a yellow box labeled "32" next to a service provider label and SLA number "2938," highlighting a loading, unloading, or bulky/special service, reflecting aviation performance analytics on Cosmos.

Provider Responsibility

Auto-assigned responsibility

Cosmos automatically links incidents to the responsible service provider, ensuring accountability. With clear ownership assigned, teams can collaborate effectively to resolve issues and improve performance. Linked to both delay and baggage modules for seamless incident management. Less finger-pointing – more time to improve together!

The image shows a user interface with options to choose a metric for evaluating airline performance, featuring selections like "Delay per 100 Departures" and "On-Time Performance Percentage," highlighting the use of analytics and Cosmos solutions in aviation for enhanced insights and innovation.

Target Templates

Cover every SLA metric and contract

Define targets with metrics like completion rates (e.g., 95%) or delay limits per 100 flights, offering flexibility for any agreement, or simply select from pre-defined templates aligned with industry standards.

The image shows a user interface with options to choose a metric for evaluating airline performance, featuring selections like "Delay per 100 Departures" and "On-Time Performance Percentage," highlighting the use of analytics and Cosmos solutions in aviation for enhanced insights and innovation.

Target Templates

Cover every SLA metric and contract

Define targets with metrics like completion rates (e.g., 95%) or delay limits per 100 flights, offering flexibility for any agreement, or simply select from pre-defined templates aligned with industry standards.

The image shows a user interface with options to choose a metric for evaluating airline performance, featuring selections like "Delay per 100 Departures" and "On-Time Performance Percentage," highlighting the use of analytics and Cosmos solutions in aviation for enhanced insights and innovation.

Target Templates

Cover every SLA metric and contract

Define targets with metrics like completion rates (e.g., 95%) or delay limits per 100 flights, offering flexibility for any agreement, or simply select from pre-defined templates aligned with industry standards.

Diagram showing three time ranges: Range 1 (10-15 min), Range 2 (15-20 min) highlighted with 2%, and Range 3 (>20 min), related to aviation service performance data.

Malus Templates

Flexible malus calculation methods

Set malus calculations based on different parameters, such as claims per incident, percentage of revenue, or fixed charges, depending on your SLA structure.

Diagram showing three time ranges: Range 1 (10-15 min), Range 2 (15-20 min) highlighted with 2%, and Range 3 (>20 min), related to aviation service performance data.

Malus Templates

Flexible malus calculation methods

Set malus calculations based on different parameters, such as claims per incident, percentage of revenue, or fixed charges, depending on your SLA structure.

Diagram showing three time ranges: Range 1 (10-15 min), Range 2 (15-20 min) highlighted with 2%, and Range 3 (>20 min), related to aviation service performance data.

Malus Templates

Flexible malus calculation methods

Set malus calculations based on different parameters, such as claims per incident, percentage of revenue, or fixed charges, depending on your SLA structure.

A white card displays January 2025 aviation analytics with a 13-minute service delay per 100 legs and 0.23% mishandled bags, highlighting air performance and airline solutions.

Calculation

Automatic malus and bonus calculations

Easily calculate malus or bonus values based on the performance of service providers, ensuring fair and transparent application of SLA terms. Linked to reporting for further analysis.

A white card displays January 2025 aviation analytics with a 13-minute service delay per 100 legs and 0.23% mishandled bags, highlighting air performance and airline solutions.

Calculation

Automatic malus and bonus calculations

Easily calculate malus or bonus values based on the performance of service providers, ensuring fair and transparent application of SLA terms. Linked to reporting for further analysis.

A white card displays January 2025 aviation analytics with a 13-minute service delay per 100 legs and 0.23% mishandled bags, highlighting air performance and airline solutions.

Calculation

Automatic malus and bonus calculations

Easily calculate malus or bonus values based on the performance of service providers, ensuring fair and transparent application of SLA terms. Linked to reporting for further analysis.

The image shows a web app interface displaying a table of airline service contracts with columns labeled "Provider," "Location," "Type," and "Status," highlighting aviation analytics and performance insights.

Contract Repository

Manage SLAs and contracts in one place

Access a centralized repository of contracts and SLAs for effortless tracking and review. Stay ahead with automated notifications for upcoming expirations and needed updates, to ensure your SLAs always align with today’s dynamic world.

The image shows a web app interface displaying a table of airline service contracts with columns labeled "Provider," "Location," "Type," and "Status," highlighting aviation analytics and performance insights.

Contract Repository

Manage SLAs and contracts in one place

Access a centralized repository of contracts and SLAs for effortless tracking and review. Stay ahead with automated notifications for upcoming expirations and needed updates, to ensure your SLAs always align with today’s dynamic world.

The image shows a web app interface displaying a table of airline service contracts with columns labeled "Provider," "Location," "Type," and "Status," highlighting aviation analytics and performance insights.

Contract Repository

Manage SLAs and contracts in one place

Access a centralized repository of contracts and SLAs for effortless tracking and review. Stay ahead with automated notifications for upcoming expirations and needed updates, to ensure your SLAs always align with today’s dynamic world.

An interactive web-app interface displays flight details for "BER" with options to "Claim" or "Waive" service provided by "Acme Ground Services" with a 5-minute response time, highlighting innovation and performance in aviation service solutions.

SLA Enforcement

Decide how to handle SLA breaches

Quickly manage SLA penalties with an intuitive interface, allowing you to claim, waive, or reinvest penalties. Settle breaches efficiently to streamline claims management and maintain transparency.

An interactive web-app interface displays flight details for "BER" with options to "Claim" or "Waive" service provided by "Acme Ground Services" with a 5-minute response time, highlighting innovation and performance in aviation service solutions.

SLA Enforcement

Decide how to handle SLA breaches

Quickly manage SLA penalties with an intuitive interface, allowing you to claim, waive, or reinvest penalties. Settle breaches efficiently to streamline claims management and maintain transparency.

An interactive web-app interface displays flight details for "BER" with options to "Claim" or "Waive" service provided by "Acme Ground Services" with a 5-minute response time, highlighting innovation and performance in aviation service solutions.

SLA Enforcement

Decide how to handle SLA breaches

Quickly manage SLA penalties with an intuitive interface, allowing you to claim, waive, or reinvest penalties. Settle breaches efficiently to streamline claims management and maintain transparency.

The image displays a digital interface showing a performance incentive message titled "Summer peak time," featuring a weekly calendar from Monday to Sunday with bullet points highlighting a completion reward for operation efficiency, relevant to aviation and airline service solutions.

Incentives

Achieve service excellence when it matters most

Motivate operational excellence with SLA-based incentives that align with critical goals. Drive better results by ensuring clarity on what’s needed to achieve peak performance during critical times.

The image displays a digital interface showing a performance incentive message titled "Summer peak time," featuring a weekly calendar from Monday to Sunday with bullet points highlighting a completion reward for operation efficiency, relevant to aviation and airline service solutions.

Incentives

Achieve service excellence when it matters most

Motivate operational excellence with SLA-based incentives that align with critical goals. Drive better results by ensuring clarity on what’s needed to achieve peak performance during critical times.

The image displays a digital interface showing a performance incentive message titled "Summer peak time," featuring a weekly calendar from Monday to Sunday with bullet points highlighting a completion reward for operation efficiency, relevant to aviation and airline service solutions.

Incentives

Achieve service excellence when it matters most

Motivate operational excellence with SLA-based incentives that align with critical goals. Drive better results by ensuring clarity on what’s needed to achieve peak performance during critical times.

Next-level service collaboration.

Get a quote

Features

Next-level service collaboration.

Get a quote

Features

Next-level service collaboration.

Get a quote

Features