Ensure service quality with seamless checks
Ensure service quality with seamless checks
Ensure service quality with seamless checks
Service Checks
Easily conduct quality checks for all services
In Cosmos, airline agents can create tickets for any service-related event directly within the platform. They can conduct service checks and report issues, such as insufficient or delayed counter staffing. This ensures immediate documentation and faster resolution of service issues.
Service Checks
Easily conduct quality checks for all services
In Cosmos, airline agents can create tickets for any service-related event directly within the platform. They can conduct service checks and report issues, such as insufficient or delayed counter staffing. This ensures immediate documentation and faster resolution of service issues.
Service Checks
Easily conduct quality checks for all services
In Cosmos, airline agents can create tickets for any service-related event directly within the platform. They can conduct service checks and report issues, such as insufficient or delayed counter staffing. This ensures immediate documentation and faster resolution of service issues.
SLA Matching
Automatic SLA-based assignment
Cosmos automatically identifies and notifies the responsible service provider for each issue based on your SLAs, ensuring clear accountability. It then matches the event against SLA targets to determine compliance, highlight deviations, and provide actionable insights for driving service improvements.
SLA Matching
Automatic SLA-based assignment
Cosmos automatically identifies and notifies the responsible service provider for each issue based on your SLAs, ensuring clear accountability. It then matches the event against SLA targets to determine compliance, highlight deviations, and provide actionable insights for driving service improvements.
SLA Matching
Automatic SLA-based assignment
Cosmos automatically identifies and notifies the responsible service provider for each issue based on your SLAs, ensuring clear accountability. It then matches the event against SLA targets to determine compliance, highlight deviations, and provide actionable insights for driving service improvements.
Collaborative Chat
Instantly discuss results in real-time
Airlines and service providers can instantly communicate through the integrated chat to review results and take swift action. Notifications alert providers immediately when a service check with a negative result has been conducted, enabling faster issue resolution and continuous improvement.
Collaborative Chat
Instantly discuss results in real-time
Airlines and service providers can instantly communicate through the integrated chat to review results and take swift action. Notifications alert providers immediately when a service check with a negative result has been conducted, enabling faster issue resolution and continuous improvement.
Collaborative Chat
Instantly discuss results in real-time
Airlines and service providers can instantly communicate through the integrated chat to review results and take swift action. Notifications alert providers immediately when a service check with a negative result has been conducted, enabling faster issue resolution and continuous improvement.
Analytics
Analyze quality check results
All globally conducted checks are logged and analyzed to reveal patterns, improve operations, and support better decision-making. Say goodbye to manual data collection. Learn from other locations, adopt their best practices, and trust that enough quality checks are conducted to ensure you receive the service quality you pay for.
Analytics
Analyze quality check results
All globally conducted checks are logged and analyzed to reveal patterns, improve operations, and support better decision-making. Say goodbye to manual data collection. Learn from other locations, adopt their best practices, and trust that enough quality checks are conducted to ensure you receive the service quality you pay for.
Analytics
Analyze quality check results
All globally conducted checks are logged and analyzed to reveal patterns, improve operations, and support better decision-making. Say goodbye to manual data collection. Learn from other locations, adopt their best practices, and trust that enough quality checks are conducted to ensure you receive the service quality you pay for.
Next-level service collaboration.
Next-level service collaboration.
Next-level service collaboration.
Next-level service collaboration
Cosmos is the collaborative platform for the aviation industry that enables airlines and ground handling partners to increase transparency and foster collaboration.
© 2025 Cosmos Solutions GmbH
Next-level service collaboration
Cosmos is the collaborative platform for the aviation industry that enables airlines and ground handling partners to increase transparency and foster collaboration.
© 2025 Cosmos Solutions GmbH
Next-level service collaboration
Cosmos is the collaborative platform for the aviation industry that enables airlines and ground handling partners to increase transparency and foster collaboration.
© 2025 Cosmos Solutions GmbH