You can now edit Quality Checks, giving you more flexibility and control. This lets you correct previous mistakes, update wrong entries, and keep data accurate throughout the entire process. Editing works for all existing Quality Checks as long as they are not part of a closed report, so you can easily clean up past submissions without creating duplicates.

Simply open a Quality Check and click the three dots in the top right corner to edit.

Further Improvements

• Usability: We removed the draft status and streamlined the entire workflow with a clearer structure and updated UI for a more consistent experience. Thanks for your feedback!

• Usability: Claim/waive actions on Quality Checks now give clearer visual feedback when they succeed or fail, so you always know what happened.

• Usability: The flow for overriding previous claim/waive actions has been improved, making it easier to understand and correct earlier decisions.

Fixes

• Bug: Fixed an issue that caused an incorrect number of open Quality Checks to appear on the dashboard.

We’ve expanded flight details to show more of what matters. You now see a beautiful, realistic aircraft model, registration, and subtype by default — plus extra details like gate, position, passenger breakdown, and even special services when available.

Click any flight and select “see more” to view total passengers, load factor, and class distribution for a quick operational overview.

Want to see more?

We’d love your feedback on what other details would create value for you. Your input helps shape what comes next!

Further Improvements

• Feature: Non‑SLA relevant RL and delay codes are now shown in a neutral color and only SLA relevant codes remain yellow. This makes it easier for you to directly spot relevant codes across Flights, Baggage and Quality Checks. Support for the Station Dashboard is planned.

• Usability: We added a popup that informs you when no data is available for a station

• Design: Refreshed the styling of attachments 

• Design: Improved design of quality check details for faster review and better readability of service basics descriptions

Fixes

• Bug: Resolved issues in the quality checks creation form 

We’ve added more flexibility in how you can receive updates and notifications. You can now change your notification email anytime in the notification settings of the Cosmos app.

To protect privacy and security, any new notification email must be verified. Only verified addresses will receive notifications, keeping sensitive information from being misdelivered.

How to change your notification email in Cosmos

1. Go to Settings > Notifications, then click Change email.

2. Enter your new, valid email and click Send verification email.

3. Check your inbox and confirm your new notification email via the button in the verification email. You’ll be redirected to see if verification succeeded (you can always resend if needed).

We’ve made it easier to stay on top of what matters most. The Dashboard now shows more key information at a glance, including our new quick links for delayed flights, open flights, bag cases, and quality checks.

Click into details

Each card is interactive — simply click and you’ll get a tailored list of related events that require your attention. No more digging through multiple views.

Want to see more?

This is just the start. We’d love your feedback on what other quick links or metrics you’d like to see on the dashboard. Let us know!

SLA Payments are now available, giving you a transparent view of how performance translates into financial outcomes.

This closes the loop: from visibility in SLA events, to aggregated reporting, to actionable financial settlement based on real performance and transparent tracking.

What’s new:

• Suggested Distribution: Clear allocation of claims, waivers, and investments per service

• Automatic Subtotals and Caps: The system calculates limits for you, reducing manual work

• Direct Link to SLA Reports: Payments are grounded in the actual events and service-level data already captured

We’re continuously improving — let us know what else you’d like to see in SLA Payments.

We’ve launched the first version of monthly station-level SLA reports, giving you clear visibility into every SLA event and performance.

You can now:

• Track performance by service category (e.g. flight handling, baggage, quality checks)

• Get an aggregated overview of SLA events

• Print the SLA event overview of a month

This is just the beginning — more automation, export options, and SLA Payments are coming soon.

You can now manage user access at the airport level!

Add team members to specific stations (e.g. CGN, FRA) by entering their email — they’ll only see the data and tools relevant to their assigned airport.

This ensures cleaner access control, better data separation, and smoother collaboration across locations.

We made some improvements to the Cosmos login experience. This change allows for a more seamless and secure sign-in flow, including support for Single Sign-On (SSO). Enterprise Customers can now also request a Directory Sync to ensure seamless user provisioning.

If you have any questions, feel free to reach out to our team at [email protected].

We’ve introduced a new sidebar to help you move faster, stay organized, and make space for what’s coming next. The new sidebar brings more structure, clarity, and focus to your daily workflow – without changing how Cosmos works.

This update also sets the stage for upcoming features that will live alongside your day-to-day tools, without getting in the way. 

Want to get a preview of what's coming? Contact us or schedule a Demo today!

We are happy to finally release one of your most requested features: File Attachments! You can now attach images or pdfs of e.g. flight reports to your messages in Cosmos. Cosmos supports the following file types:

• Images: .jpg, .jpeg, .png, .bmp, .webp, .heic, .heif

• Documents: .pdf, .doc, .docx, .txt

• Presentations: .pptx, .ppt

• Tables: .csv, .xlsx, .xls

• Emails: .eml, .msg

If your workflow requires a file type that isn’t listed, please contact [email protected], and we’ll assess whether it can be added.

We are happy to release one of the new features we have been working on. We heard your requests and we're excited to announce that service basics can now be tracked with Quality Checks on Cosmos! You will be able to use this feature, if your station is using service basics in its contracts with service partners.

We're thrilled to finally get this out to you and we're confident it will help you in your daily work. Here's why:

• You can create a new check in less than a minute and even save drafts that you can refine later.

• Contractually agreed service basics are pre-filled based on your station and the selected service partner.

• You can link a check to a specific flight, enabling more insights and better analytics in the long run.

  
  

Ready to dive in and give it a try? Three simple steps:

1. Sign in to Cosmos

2. Navigate to the new "Quality Checks" Tab

3. Click on "New Check" and fill out the Form

We are proud to announce our achievement of ISO 27001:2022 compliance 🔒

This certification underscores our commitment to the highest standards of information security, ensuring our customers' data is protected with integrity. 

It enhances the trust our customers place in us as we continue to foster transparency and collaboration in the aviation industry.

Previously it was challenging to follow up on all your ideas and requests. We also had no opportunity to inform you when we resolved your issue or released a new feature. This has now become a thing of the past. We’re thrilled to announce major updates to help you stay informed and engaged with Cosmos:

Better Request Management

• Tracking your ideas and requests is now seamless.

• Add a priority to your requests & feedbacks directly in Cosmos via the new widget, ensuring the most critical items get addressed faster.

Detailed Changelog Access

• Easily access new feature announcements and past updates.

• Scroll through previous enhancements and see how Cosmos evolves with your feedback.

This update ensures you have greater visibility, more control over your requests, and closer collaboration with our team. Let’s shape the future of Cosmos together!