Inbox, New Activity Feed and more

Cosmos now has an Inbox, and the Activity feed has been rebuilt from the ground up. The Inbox shows what needs your attention without you having to look for it. The new Activity feed turns every flight, bag, quality check and payment into an even smoother conversation between airlines, airports and ground handlers.

This is our largest collaboration release so far: a personal Inbox, @-mentions, emoji reactions, editable comments, new Internal and Everyone conversations, and a complete rework of file attachments.

Inbox

The Inbox collects everything addressed to you personally, in one place in the sidebar. Station-wide updates stay in your email digest. The Inbox is for what you need to act on or reply to.

What lands in your Inbox

• Review requests: baggage and delay clearing requests waiting for your review, and the decision on requests you submitted.

• Replies in conversations you have taken part in.

• Decisions on items you commented on: claims and waives, Service Partner accepts and rejects, auto-claims, quality check and bag decisions, and payment approvals.

• Mentions: whenever someone @-mentions you in a comment.

• Updates on your bookmarks: bookmarking a flight, bag, quality check or payment now subscribes you to its updates. Use Subscribe to updates or Unsubscribe from updates on any bookmarked item, or change the default under Settings → Notifications → Bookmarks.

Working through it

• Open a notification to see the flight, bag or quality check right above its conversation, and reply without leaving the Inbox. Review requests open with approve and reject inline.

• Filter by module with tabs for Flights, Baggage, Quality Checks, Payments and Change Requests. Each tab shows how many unread items it holds.

• Opening a notification marks it as read. Switch on Unread only to see what is left.

• Search your Inbox to find a notification quickly.

• Mark all as read, Delete all read or Delete all from the … menu, scoped to the tab you are on. Deleting a notification only removes it from your Inbox; the item and its history stay untouched.

• Right-click any notification to open it, open it in a new tab, mark it read or unread, or delete it.

• The unread count shows on the Inbox entry in the sidebar. Hide it under Settings → Preferences → Count badges.

• Notifications you already read in Cosmos are left out of your email digest, so you never get the same update twice.

Keyboard first

• G then I opens the Inbox from anywhere.

• S opens the newest item, then W and S step up and down.

• U marks the open item read or unread. Option + U (Mac) or Alt + U marks everything as read.

• # shows all shortcuts. The most useful ones are listed whenever nothing is selected.

The new Activity feed

Activity on flights, bags, quality checks and payments is now a real messenger. Comments show as message bubbles, the composer grows with your text, and system events such as claims, accepts or code changes stay in the same timeline, so the full story of an item reads top to bottom.

Talk to the right people

• @-mentions: type @ or click the new @ button to mention a colleague or partner. Suggestions only include people who can see the item, with their company and title. The person you mention gets a notification in their Inbox, and the composer shows who will be notified before you send.

• Emoji reactions: acknowledge a comment without writing a reply. React with 👍 👎 ❤️ 🎉 👀 🚀 or ✅, and hover a reaction to see who reacted.

• Edit and delete: fix a typo or remove a comment you posted. Earlier versions are kept, so the record stays auditable.

Write faster

• Formatting: bold, italic and inline code from the new toolbar under the text box.

• Emoji picker with search, categories, skin tones and your recently used emoji.

• Emoticons become emoji as you type: :) turns into 🙂 and :rocket: into 🚀. On by default; switch it off under Settings → Preferences.

• Instant posting: your comment appears the moment you send it. If sending fails, your text and files stay in the composer.

• Cmd + Enter or Ctrl + Enter sends, Enter adds a new line. The header above the text box always tells you who will see your comment.

Read faster

• Long threads stay short: the first and latest comments are shown, and the ones in between expand on click.

• Comments are in the same order everywhere, on the dashboard and inside a flight.

• Opening a comment from the Inbox or a link highlights it in the thread.

Internal and Everyone conversations

Flights now have up to three kinds of conversation, and you choose which one you are writing in. Until now, every flight had one private thread per Service Partner, and nothing else.

• Internal: only people in your own organization can read and write here. Coordinate a flight or a bag with your colleagues before anything goes to a partner.

• Everyone: one shared conversation with the airline and every Service Partner working the flight. Partners who are not on the flight cannot see it.

The Activity feed on the dashboard now shows which conversation each update belongs to: Internal only, a partner's thread, or Everyone.

Admins stay in control. Organization admins can switch the Internal and Everyone conversations on or off for their organization. Both are on by default. Switching one off stops new messages there; everything already written stays readable.

Better file attachments

Sharing a photo of a damaged bag or a screenshot of a load sheet now takes one step instead of four.

• Paste screenshots straight into the comment box, for example from the Windows Snipping Tool. No saving and uploading first.

• Drag and drop files anywhere onto the Activity feed. The composer shows where they will land.

• Real previews: images show as thumbnails, other files as cards with their type, name and size. Several images in one message appear as a small gallery.

• Image viewer: click an image, before or after sending, to see it full size. Step through with the arrows or arrow keys, and close with Esc.

• Full screen on phones: swipe between images and pinch to zoom, so the small print in a screenshot stays readable.

• Clear feedback: if a file cannot be attached, Cosmos names the file and the reason, for example an unsupported type or too many files. Up to 5 files per message.

• iPhone photos now arrive as JPEG, so everyone can preview them, whatever browser they use.

Further Improvements

• Relative times like "2 minutes ago" now update on their own across Cosmos, without a page refresh.

• On phones and tablets, tap a name, avatar or mention to open the person's card with their company and title.

• Activity on items with long histories loads faster.

• Emoji conversion now also works with Android keyboards.

• And one more thing: there is a small easter egg waiting for you in this release. We won't say where.